OK… this is par for the course.
On February 1, I posted The 62nd
Day to celebrate posting on this blog 62 days in a row. In that piece, I wondered if I could keep
that pace up for a third month. Well, I
posted again on February 2nd and thought I was on the way.
Then, I skipped yesterday.
Why?
Well, that is a bit of story and subject of today’s post.
I have been blogging before turning in each day. Last night I began an hour and a half later
than normal. I began to type and shortly
got very tired and was not really pleased with the quality of what I was
writing. I pushed forth and felt even
more tired and, as I had an early get-up today, I decided to forego writing and
hit the sack.
Both the late start and being overly tired came were because of Covid-19
vaccine. No, not because I had my first shot
and had any issues. It was because of
spending an hour and a half trying to schedule myself for that first shot.
A neighbor emailed earlier and told that she enrolled in Advocate
Health’s portal and got an appoint for later the same day. My colleague at North Park did the same thing
a week ago at Jewel/Osco, a local grocery chain. Our neighbor emailed directions on how to
register. So, I decided to do just that…
on my phone.
The first step was to register on the MyAdvocateAurora portal
which was similar to MyNorthwesternMedical which is my primary care
provider. That was relatively easy to do
except for using an Oh instead of a zero as the lead character on my insurance card
membership number. I just assumed that
it was an O and it stood for an Older guy.
My next step was to schedule an appointment. I could easily get to pages where I could
register for flu shots. I did the same
for shingles shots. There was a button
for Covid vaccine information, so, naturally, I clicked on it. There was certainly a lot of information to
be certain on that page but nothing about scheduling an appointment for the
vaccine. I went back to my neighbor’s
email and read it again and learned I was supposed to look for a “schedule an
appointment” button. It was nowhere to
be found on the mobile website. I was
thinking, dang, I might have to download the app or move to a laptop.
Of course, I did neither of those two alternatives. I continued on my phone to maximize
frustration.
I found a button for scheduling a flu vaccine that I had not seen
before. I clicked it and was given a choice
of two buttons flu or Covid vaccine. OK
then. I clicked on it and was taken to a
page where it said to enter a code that was to be emailed to me. Ah yes, this is familiar. I went to the email that I had entered when I
registered for the portal and there was no email… yet. So, I stared at it for a while. Nothing.
I stared a while longer. Still
nothing. So, I went back to the portal
website and tried entering a clever code:
123456. Oddly, the website said
it was wrong. Still no email.
So, I called my neighbor and she told me that she had the same
issue, and she used the code of her friend was sent. It worked.
She had written that in her email.
I said something really clever, “I have to really learn to thoroughly
read emails.” I thought the same exact
thing with the addition of expletives and adjectives related to my lack of
common sense and basic intelligence.
I entered the code that was emailed to the friend of my neighbor…
and it worked.
Are you kidding me?
If one code works for everybody, why require a code in the first place. Hey, why not make the code 123456? Ugh.
The next step was to answer six yes/no and I understand/don’t understand
questions. It asked did I live in
Illinois or Wisconsin (did I not enter my address earlier). I got them all right. Yay!
But, each question required I click on the answer button and then hit
the continue button… poor design but OK.
I next had to select a few preferences.
Did I want locations near me, near my home, or any available location. I picked any available location. Cool.
Then it listed them. I chose the
one closest to home. It was less than 6
miles away. Then I had to choose my appointment
day and time. It took me a while to get
to this point, but it was beginning to seem worth the wee bit of inconvenience.
Wow… there were appoints available for the next few days at every
time slot. I picked a convenient one,
hit continue, and was asked if my information was correct. This information included every address,
email, number, and question answer I had entered since I started. Really?
I hit the correct button. It
asked me again. Really squared??
Then, the webite literally responded with “Oops, something went
wrong begin again.”
I dropped an f-bomb and began again but just from the Covid
vaccine part.
I had to answer all the questions over again. No problem.
I chose the appointment time again and… the exact same idiotic “Oops” start
again comment. So, I did it again, 14
times.
On the 15th try, the site started showing there were no
appointments available at any location for the entire month of February. What should I do? Well, I tried again another 17 times and kept
getting the same results. I was most
definitely frustrated and realized I spent an hour and a half doing this.
This morning on the way to school there was a segment about the
difficulties older folks were having trying to get registered and get
appointments to get the vaccine. No sh*t
Sherlock.
There are so many ways they could have designed and manage this
process better but it is what it is.
I tried several more times today from my laptop and kept getting
the same result.
My wife suggested I just keep trying.
Well, I did just that half-way through writing this piece and… I
am scheduled for getting the vaccine this Saturday at one of their hospitals in
the city. It was worth the effort.
I am glad I got scheduled but, dang, I will use the design of the
portal and the underlying process as an example in my next lecture in the
Information Systems class I am teaching this quad.